Purchasing Online

1. MINIMUM AGE AND LEGAL CAPACITY

Purchasing products or services on this website is restricted to individuals eighteen (18) years of age or older. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Any orders placed and accepted by us will be deemed to be by persons over the age of eighteen (18) years. Individuals below the age of 18 may have purchases made on their behalf by a parent or guardian. 

Should we suffer any loss or damage as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.

2. ACCURACY OF PRODUCT DESCRIPTION

All products and services listed on this website are described to the best of our abilities and using the information available to us at the time. Care is taken to ensure that this information is correct, but we cannot eliminate the possibility of:

• Human error in entry of information
• Incorrect information provided to us by suppliers or distributors
• Failure of suppliers or distributors to supply updated information to us

We reserve the right to change any information including but not limited to pricing, specifications, descriptions, or product names without notice.

3. PAYMENT

All orders on this website must be pre-paid before fulfilment. All orders are placed in Australian dollars.

In the case that you pay for an order with your credit card, we do not store your credit card number on our servers, however it may be retained by our payment gateway provider in circumstances where this is required.

In the case of offline payment, we will contact you to arrange payment. This process must be completed before your order can ship.

In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, or cheque dishonour, we do not warrant that stock will be held until an alternate payment method is available or the original payment method made to function.

4. PRICES AND TAXES

Prices are displayed to Australian visitors of this website (unless otherwise marked) including GST if applicable to the product, and in Australian Dollars.

If we determine that you are in a foreign country, we may display prices to you without GST and/or in alternate currencies.

5. RETURN POLICY

ALWAYS CONTACT US BEFORE RETURNING AN ITEM TO DISCUSS YOUR CONCERN! 

In the case of purchase of a physical product from this website which satisfies one or more of the following cases we will gladly arrange a refund or exchange of the product:

• The product proves faulty within 14 days of receiving the product and/or date of invoice
• The product does not match its description as provided when sold
• The product received is not the product ordered
• The product has been damaged in transit

Please contact us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.

Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.

Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). 

No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.

State Refund Legislation Available Below

6. TAX INVOICE

Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. Please ensure that the email address you have provided us is correct.

7. SECURITY

We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

8. LIMITATION OF LIABILITY

Under no circumstances will we be liable for any direct, indirect, incidental, consequential or other damages resulting from the purchase, delivery, use, or return of any product or service purchased from this website beyond the value of the item purchased, including but not limited to loss of profits or interruption to business.

9. Delivery Charges

We reserve the right to change prices for delivery at any time (although this is never likely to occur on non-wholesale purchases). Delivery charges for large orders to be are subject to confirmation at the time the order is placed.

10. Delivery Times

We send all of our orders by Express & Registered Post. 

All our stock - except for Custom Orders - is right here in Australia.  We don't dropship so you won't be waiting for weeks for your items - and of course there are NO CUSTOMS ISSUES.

All orders on this website are processed within 48 hours (save on weekends and Public Holidays). If there are any unforeseeable delays, you will be contacted by our customer service team.

Orders will be delivered to you by Express / Registered Post, or where more appropriate, a Courier Service of our choosing.  ALL PACKAGES REQUIRE A SIGNATURE AND WILL NOT BE LEFT AT YOUR ADDRESS.  You wouldn't leave a knife lying around on your doorstep and neither will we.

With our nominated Courier Service and Australia Post we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. Our courier cannot guarantee a specific delivery date or time. If no one is present to accept the delivery a slip will be left in the mail box so that you can collect your item at a suitable time from your local Post Office or depot for larger courier orders.

Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here.

Title and risk of loss to all products will pass to you on delivery.

•  It is our policy not to sell knives to persons under the age of 18 years.
• Listing of a particular item on www.surefirefirstaid.com.au does imply that it is legal in the buyers locality. 
• Buyers are responsible for complying with all applicable laws, State and Federal. 
• We sell knives as collectibles and for military, survival and recreational use such as hunting and fishing. 
• SureFire Tactical do not condone, promote or encourage carrying or the use of knives as self defence weapons to inflict harm on other individuals.